Our customers demand more than just our high-performance air handling units. They need a partner with a comprehensive service network and spare parts to provide them with installation, preventative maintenance, supplies and on site service.

Our After Sales Supporte Department with a competent team of technicians, installers and spare parts specialists are available to answer your questions and service your needs.

The After Sales Support department offers after sales support to the entire range of Dantherm products.

Service agreements:
Service agreements can be made locally and globally. In Denmark after sales support is carried out by our own after sales support department. Global and local after sales support is offered by our network of service partners or by our subsidiary companies.

A service agreement typically includes one or more of the following elements:

• Planned preventive maintenance on units 
• Repair of units
• Reporting on service calls
• Agreed service level

Spare parts:
The spare part department is responsible of the following:

• Selection of recommended spare parts for a given unit
• Reception and handling of spare parts orders
• Assistance in selecting the proper spare part Updating of spare parts lists

Support:
The support group is responsible for the following:

• Technical training in products
• Technical support to products
• Handling of complaints

Service:
The service group is responsible for the following:

• Coordinating and carrying out service jobs
• Service job according to service contracts agreed with the customer
• Repair of products
• Renovating old products

Documentation:

• Development of new service manuals and updating old service manuals
• Coordination of translations of service manuals
• Development and updating of templates used in the After Sales Support Department